Job vacancy Operation Manager

Responsibilities

• Support Shared Services leadership with planning, staffing, quality control, regulatory compliance, resource allocation and problem solving
• Identify and eliminate operational barriers that impact efficiency and execution
• Manage existing and new claims-related programs; ensures compliance with policies and procedures and participates in quality control initiatives and programs
• Gather, organize, and analyses data or processes/practices in order to identify local issues, trends and opportunities; presents findings, options and recommendations to leadership
• Manage projects which may include in-depth research/analysis
• Support achieving and maintaining acceptable performance on all Internal Audit and State compliance measures including, but not limited to, key controls, state regulations, etc
• Participate in various cross-functional working groups and ensures leadership is kept up- to-date on activities and impacts
• Coordinate and/or assists with the facilitation of training workshops and program

Required Qualifications & Skills

• Bachelor's degree or equivalent experience, minimum of 5 years of relevant experience
• Knowledge of the Claims operating structure, insurance products, claims policies and procedures and claims systems/technology
• Good Communication in English Language
• Able to identify key issues; creatively and strategically overcome internal challenges or obstacles
• Excellent interpersonal and communication skills, (verbal and written) with competent decision-making ability
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Can work well both as individual contributor without supervision and team members
• Prefer candidates who can join immediately