Job vacancy Shop In-Charge

Position Summary:

Make the overall work flow of a coffee shop ensuring excellent customer service, maintaining high-quality standards, and managing a team of baristas. Also responsible for overseeing staff, monitoring the quality of coffee being served, resolve complaints, and provide exceptional service.

Responsibilities

• Organizing workflow and ensuring that employees understand their duties or delegated tasks
• Ensure the coffee shop is clean, organized, and adheres to health and safety regulations
• Handle employee scheduling, shift rotations, and manage labor costs effectively
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Supervise and coordinate the activities of the coffee shop, including opening and closing procedures, cash handling, and inventory management
• Train and mentor baristas on coffee preparation techniques, customer service, and company policies

Required Qualifications & Skills

• Any graduate
• Must have 3 years’ experiences in F&B field (prefer Coffee shop background)
• Good working attitude and team management skill
• Can speak English to communicate