Job vacancy Assistant Manager, Digital Transformation

Responsibilities

• Approach Digital/IT projects from business perspective to make sure sustainable return from the investment
• Liaison with Business PM (as Delivery Manager) or act as General PM
• Establish good working relationship with stakeholders (management, business, IT, vendor, Group) of all level to make sure smooth deliver of the project
• Manage day-to-day project, making sure project is delivered on time, within budget and quality expectations are met
• Conduct technical testing and support user acceptance testing and get sign-off
• Provide trainings (train-the-trainer) or manage training from vendors
• Set up system operation procedure and manage day-to-day system operation support after go-live
• Monitor user feedbacks/behaviors after the system go-live and take proactive measures in case of any issues or potential issues with the change
• Review operation SLAs regularly and take necessary actions to make sure system met good availability and performance requirements
• Handle day-to-day issues and monitor the completion and closure of all the incident tickets within defined SLA SME
• Brainstorm with business owners and contribute in domain specific process and standards
• Perform quick assessment and provide high level feasibility check and recommend high level solution
• Support business users to translate business requirements into functional and technical requirements
• Participate and support IT internal governance processes such as (Technical Build Permit) TBP, Architecture Design Review (ADR) or Change Control Board (CCB)
• Perform other responsibilities and duties periodically assigned by supervisor where relevant

Required Qualifications & Skills

• Bachelor's degree in information technology, computing, engineering, or related field
• Minimum of 5 years in IT related experience with 3+ years of IT project management/delivery experience, preferably in MNC
• Has good domain knowledge of similar/related industry and has good knowledge/understanding in Customer Care, Contact Center and CRM
• Having technical/development experience and hands on will be a plus
• Experience with both in-source and out-source model
• PMP certified is preferred
• ITIL certified (or) completed exam prep course with solid knowledge /experience is a plus
• Excellent communication and negotiation skills
• Good decision making and conflict resolution skills