Job vacancy Assistant Manager, Digital Transformation

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Room 1006, 10th Floor, Panchan Tower, Corner of Bagayar & Dhamazedi, Myaynigone, Sanchaung Tsp, Lanmadaw
  +(95) 1-538534, +(95) 9-451106089

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Job Type
Job Status
Full Time
15 November, 2023
Job Title

Assistant Manager, Digital Transformation

Job Location
Job Presentation


  • Approach Digital/IT projects from business perspective to make sure sustainable return from the investment
  • Liaison with Business PM (as Delivery Manager) or act as General PM
  • Establish good working relationship with stakeholders (management, business, IT, vendor, Group) of all level to make sure smooth deliver of the project
  • Manage day-to-day project, making sure project is delivered on time, within budget and quality expectations are met
  • Conduct technical testing and support user acceptance testing and get sign-off
  • Provide trainings (train-the-trainer) or manage training from vendors
  • Set up system operation procedure and manage day-to-day system operation support after go-live
  • Monitor user feedbacks/behaviors after the system go-live and take proactive measures in case of any issues or potential issues with the change
  • Review operation SLAs regularly and take necessary actions to make sure system met good availability and performance requirements
  • Handle day-to-day issues and monitor the completion and closure of all the incident tickets within defined SLA SME
  • Brainstorm with business owners and contribute in domain specific process and standards
  • Perform quick assessment and provide high level feasibility check and recommend high level solution
  • Support business users to translate business requirements into functional and technical requirements
  • Participate and support IT internal governance processes such as (Technical Build Permit) TBP, Architecture Design Review (ADR) or Change Control Board (CCB)
  • Perform other responsibilities and duties periodically assigned by supervisor where relevant

Required Qualifications & Skills

  • Bachelor's degree in information technology, computing, engineering, or related field
  • Minimum of 5 years in IT related experience with 3+ years of IT project management/delivery experience, preferably in MNC
  • Has good domain knowledge of similar/related industry and has good knowledge/understanding in Customer Care, Contact Center and CRM
  • Having technical/development experience and hands on will be a plus
  • Experience with both in-source and out-source model
  • PMP certified is preferred
  • ITIL certified (or) completed exam prep course with solid knowledge /experience is a plus
  • Excellent communication and negotiation skills
  • Good decision making and conflict resolution skills
3,000,000 MMK (MMK)
Reference number
Valid Till
15 Apr, 2024 (125 days left)

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