Job vacancy Assistant Manager, IT Operations

Responsibilities

• Liaise with the business users and the functional management to enhance the IT Application Systems architecture and overall alignment to the business needs
• Provide required support to the reporting management when attending on the IT risks and audit compliance related activities
• Ensure availability of technical documentation required for maintenance of the IT Application Systems, including system architecture and process flow diagrams, data communication and integration methodologies, database structures and design related details etc.
• Provide necessary technical support in BAU as well as special tasks relating to BCP / DR activities
• Maintain overall security of the data privacy and network to ensure proper compliance in place
• Develop and manage relationships with vendors in support of staff augmentation and systems support
• Timely update of enterprise standards and technology architecture and the IT operations governance process
• Support the Head of Application / CTOO in all aspects of discipline and as when required
• Work closely with the relevant parties including the Group Tech Office and or Group Tech Risk to carry out the disaster recovery (DR) and business continuity methodology (BCM) as per the agreed timeline
• Monitor and review policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security assessment procedures and use of firewalls and encryption routines
• Lead day-to-day operations of end-user support in line with agreed Service Levels and ensure appropriate cover for out of hours support within internal team or external vendors
• Ensure end-user support have the correct controls in place to protect from all significant external and internal threads
• Investigate and resolve technical challenges within IT team and support the senior management level in operation decision making

Required Qualifications & Skills

• Bachelor's degree in information technology, engineering or related field preferred
• Great interpersonal skills, teamwork and excellent oral and written communication skills
• Good time management skill and ability to work on multiple projects concurrently
• Strong written and verbal communication skills
• Able to work independently and highly self-motivated
• Ability to work effectively in a fast paced, collaborative environment